xx999 apps Privacy Policy
Your personal information is completely safe with us. This policy clearly states what data is collected, why it is collected, and how it is kept secure.
xx999 apps places the highest importance on user privacy. This Privacy Policy ("Policy") describes what information we collect when you use our website, app, or services ("Platform"), how that information is used, and what your rights are. By using the Platform, you are considered to have accepted the terms of this Policy. Our services are for persons aged 21 or older only.
This policy should be read together with our Terms and Conditions, as both documents together define the scope of the relationship and responsibilities between you and xx999 apps.
What Information We Collect
1.1 Information You Provide Directly
The information you provide yourself during account registration or while using our services includes:
- Full name and date of birth
- Mobile number and email address
- National ID or other government-issued identity document details (for identity verification)
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
- Security question answers and preferred language
1.2 Automatically Collected Information
When you use our Platform, certain information is collected automatically:
- IP address and device identification details
- Browser type and operating system
- Time spent on the Platform and list of pages viewed
- Login time, location, and session duration
- Gaming history and betting activity
1.3 Information Received from Third Parties
As part of the identity verification process or for fraud prevention purposes, limited information may be obtained from trusted verification agencies. This information is not used for any advertising purpose.
Purpose of Data Use
Collected information is used for the following purposes:
- To create, manage, and secure accounts
- To process deposits and withdrawals
- To activate bonuses and promotional offers
- To provide customer support and resolve issues
- To detect and prevent fraud, money laundering, and illegal activity
- To improve Platform performance and develop new services
- To send important service-related notifications
Cookie and Tracking Technologies
3.1 What Are Cookies
Cookies are small text files stored in your browser. They help remember your identity and improve your experience.
3.2 Which Cookies We Use
- Essential Cookies: Required to maintain login state and session.
- Analytics Cookies: Help us understand how users use the Platform.
- Security Cookies: Detect login attempts from unrecognised devices.
3.3 Cookie Control
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some features of the Platform to stop working.
Data Sharing Policy
4.1 When Data May Be Shared
xx999 apps may share data in the following limited circumstances:
- Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: Limited information during new account verification.
- Legal Obligations: Data may be provided in compliance with a court order or lawful direction from a government authority.
- Company Restructuring: If a merger or acquisition occurs, data may be transferred to the new entity — you will be notified in advance.
4.2 What Is Not Shared
Your personal data is not sold or transferred to any advertising company, data broker, or third-party marketer.
Data Retention and Deletion
Your data is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain data may be kept for a defined period due to legal or regulatory requirements.
Once that period ends, data is securely deleted or anonymised so that you can no longer be identified.
Your Rights
As a member of xx999 apps, you have the following rights:
6.1 Right to Access
You may request a copy of the information we hold about you.
6.2 Right to Correction
If any of your information appears to be incorrect or incomplete, you may request that it be corrected.
6.3 Right to Deletion
In certain circumstances you may request deletion of your data. However, we may be required to retain some data due to legal obligations.
6.4 Right to Object to Processing
You may opt out of receiving marketing communications at any time. You also have the option to temporarily suspend your account through self-exclusion under responsible gaming — see our Responsible Gaming guide for details.
To exercise these rights, please contact our customer support team.
Data Security Measures
7.1 Technical Safeguards
xx999 apps uses industry-standard security technology to keep your data safe:
- SSL/TLS encryption — fully secured during data transmission
- Passwords stored in encrypted form, not plain text
- Firewall and intrusion detection systems
- Regular security audits of servers and databases
7.2 Your Role in Account Security
Use a strong password and never share it with any third party. Make a habit of ending your session after logging in from an unfamiliar device. If you notice any unusual activity on your account, notify our support team immediately.
Protection of Minors
All services of xx999 apps are for persons aged 21 or older only. We do not intentionally collect or store any information from persons under 21.
If there is reason to suspect that a minor has registered, their account is suspended immediately and the relevant data is deleted. Parents or guardians who believe a minor may be using our Platform are requested to notify our support team.
Policy Changes
We may update this privacy policy from time to time. For significant changes, a notice will be posted on the Platform and the update date at the top of the page will change.
Continued use of the Platform after any changes means you have accepted the updated policy. We recommend reviewing this page regularly. To learn more about us, visit our About Us page.
Contact Us
If you have any questions, comments, or requests regarding your data under this privacy policy, please get in touch with us:
- 24/7 Live Chat — directly from any page on the Platform
- Email: [email protected]
You can also visit our Frequently Asked Questions (FAQ) section for answers to common queries.
Want to know more?
Our support team is available seven days a week, 24 hours a day to help you in Bengali.