FAQ
xx999 apps FAQ — all answers in one place
From opening an account on xx999 apps to deposits, VIP cashback, identity verification and device issues — this page brings together detailed answers to more than 20 questions across five topic-based categories. If you cannot find the answer to your question, contact our 24/7 live chat support.
21+ age limit
24/7 live chat
Minimum deposit ৳500
Technology
Device and Technical Issues
Solutions in this section will help with issues such as slow page loading, app installation and connection drops during games. You will also find answers to questions about the xx999 apps Android and iOS app here.
If pages are loading slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, check "Cached images and files" and "Cookies", then clear them. After that, reopen xx999 apps. In most cases, a build-up of cached data slows pages down, and clearing it restores normal speed. If the problem continues even with a good internet connection, try updating your browser.
On Android, open xx999 apps in Chrome, tap the three-dot menu (⋮) in the top-right corner, and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon at the bottom, and choose "Add to Home Screen". This lets you log in directly from your home screen and gives you an app-like experience.
xx999 apps is available for both Android (APK) and iOS. These must be obtained through xx999 apps' official channels. For full details about the app, visit the xx999 apps APK page. Do not download any APK from third-party sites — this carries a security risk.
xx999 apps records the results of every round on the game server. If your connection drops, the result of that round will automatically be reflected in your account once you log back in. For the best experience, use a stable Wi-Fi or 4G connection, especially when playing live casino games. If connection drops happen frequently, let us know via live chat.
xx999 apps is a mobile-friendly site and will run on older Android phones. For the best experience, use Android 8.0 or above and the latest version of Chrome. If your phone has limited RAM, avoid keeping too many tabs open at once. For graphics-heavy live games, a more capable device is recommended.
Security
Account Security
Keeping your xx999 apps account secure is very important. This section covers how to spot fake sites, create strong passwords and other important advice about your account.
Fake sites often use the same logo and design to mislead users. Always check the URL in your browser's address bar — use only the official xx999 apps domain. Do not click links from ads or unknown messages. If in doubt, go directly to the xx999 apps Login page to log in.
Absolutely not. No xx999 apps staff member will ever ask you for your OTP, bKash PIN, Nagad PIN or Rocket PIN. If someone claims to be xx999 apps support and asks for this information, it is a scam. Report it to xx999 apps immediately via live chat and block that number or person. Your PIN and OTP are strictly personal.
A strong password should have at least 10 characters — a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters (#, @, !). Do not use your date of birth or name as a password. Do not use your xx999 apps password on any other site, and change it regularly. You can use a trusted password manager to help you remember it.
Log in to xx999 apps immediately and change your password. Then contact the support team via live chat right away. The support team can check your account's login history. If you cannot change your password, let them know through live chat — they can help temporarily lock your account. Make a habit of logging in only from familiar devices and networks.
Yes. xx999 apps uses SSL encryption, which keeps your login details, payment information and personal data secure. If you see a padlock icon in your browser's address bar, your connection is secure. You can read our privacy policy for full details on how your information is used and stored.
KYC
Identity Verification (KYC)
The KYC (Know Your Customer) process is used on xx999 apps to ensure account security and prevent fraud. Learn more about age verification in the responsible gaming guidelines.
KYC verification on xx999 apps is carried out to confirm account ownership, prevent accounts being opened by minors (under 21), and stop fraudulent activity. It is also important for your own protection — it prevents anyone else from using an account in your name. This verification is usually required before large withdrawals.
xx999 apps accepts a National ID card (NID), a valid passport, or a birth registration certificate for identity verification. The photo must be clear and complete — verification may fail if the image is cropped or blurry. The name on the document must exactly match the name used to open your account.
KYC verification may be requested before your first withdrawal, for transactions above a certain amount, or if xx999 apps detects suspicious activity. In some cases it may also be requested at registration. Completing verification in advance avoids extra delays at the time of withdrawal.
xx999 apps stores your KYC documents securely on encrypted servers. This information is used only for account verification and is never sold or shared with third parties. Read our Privacy Policy for more details.
Yes, this is an important point. The name on your xx999 apps account must match the name of the owner of your bKash, Nagad or Rocket account. If the names do not match, your withdrawal request may be held up or rejected. It is best to enter the correct name when registering and to use a mobile wallet registered in your own name.
VIP
VIP Benefits
xx999 apps VIP program has five tiers, each offering weekly cashback benefits. You can find the full details on the xx999 apps VIP page.
xx999 apps VIP members receive a weekly cashback benefit, which varies by tier. Higher tiers also offer personal support, faster withdrawal processing and access to special promotional offers. The VIP program is designed to reward regular players for their loyalty.
Weekly cashback is calculated based on the net loss for that week (total losses minus total winnings). For example: a Gold tier member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 cashback. This is the maximum cashback available at that tier for that week.
xx999 apps VIP program has five tiers: Bronze — up to 0.3% cashback per week; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; and Diamond — up to 1.5% weekly cashback. The cashback at each tier applies to that week's net loss.
You can move to a higher VIP tier on xx999 apps by staying regularly active and increasing your betting activity. How much play is needed to advance to the next tier depends on your account activity. To find out the exact process and conditions for tier changes, speak to xx999 apps support via live chat.
Cashback terms and conditions are detailed in the xx999 apps Terms and Conditions. For accurate information, visit the Terms and Conditions page or ask via live chat. The support team is ready to help with any questions about cashback.
Deposit
Deposit Money
Depositing money at xx999 apps is simple and fast. You can deposit via bKash, Nagad, Rocket, and Upay. Common questions about deposits are answered below.
xx999 apps currently supports four deposit methods: bKash, Nagad, Rocket and Upay. These are the most widely used mobile wallets in Bangladesh, so you can deposit easily from any smartphone. The minimum deposit amount is the same for all methods.
Log in to xx999 apps, go to the deposit option and select Nagad. You will be shown the designated account number and amount. Send the specified amount to that number using your Nagad app or by dialling *167#, then enter the transaction reference number in the xx999 apps deposit form. The amount is usually credited to your account within a few minutes.
The minimum deposit amount at xx999 apps for all methods is ৳500. Whether you use bKash, Nagad, Rocket, or Upay, the first deposit must be at least ৳500. For withdrawals, the minimum amount is ৳1,000.
First, wait a few minutes, as mobile banking networks can occasionally experience a short delay. If it still has not been credited, take a screenshot of your mobile banking transaction and note the transaction ID, then contact xx999 apps via live chat. The support team will resolve the issue quickly.
Information about any charges related to xx999 apps deposits is displayed on the site. To see the latest terms, visit the Terms and Conditions or ask directly via live chat. Please read the transaction details carefully before making a deposit.
Still have questions?
If you could not find the answer to your question on this page, the xx999 apps support team is always available to help. Assistance is available in both Bengali and English.
Contact xx999 apps support — get a quick resolution.
Live Chat
Chat with us directly 24 hours a day, 7 days a week. You will usually get a response within a short time.
Email Support
For detailed issues, contact us by email. Support email: [email protected]